Spotless Clean Air Services shall not be held accountable for any pre-existing conditions that are not visibly evident during a thorough visual inspection.

These conditions may encompass, but are not restricted to:

• Malfunctioning remote controls, depleted batteries, or corrosion.
• Defective printed circuit boards located within the Evaporator/Condenser unit.
• Worn airflow louver motors or fragile louvers/filters resulting from age or inadequate maintenance.
• Customers acknowledge the inherent risk involved in providing maintenance to air conditioners older than 10 years. By accepting such maintenance, customers absolve Spotless Clean Air Services from any liability for failures caused by aged components.
• Faulty or deteriorated pair coil, conduit, pipe insulation or lagging. We perform no gas/refrigerant modifications of any kind.
• Damaged electrical cabling or circuit isolating switches. We perform no electrical modifications of any kind.
• Instances of condensate pump failure or leakage occurring after the completion of cleaning services, where applicable.
• Spotless Clean Air Services shall not be held liable for any damages incurred to furniture, walls, floor coverings, or other property during the necessary removal process for accessing the work site. Work area to be cleared of obstructions before arrival.
• No liability shall be assumed by Spotless Clean Air Services for any damage resulting from condensate leaks, after air conditioners with wall-mounted televisions or monitors beneath them have been cleaned.
• It is strongly recommended by Spotless Clean Air Services that flat-screen televisions or monitors should not be directly wall-mounted under an air conditioning evaporator.
• Spotless Clean Air Services will not be held responsible for any system damage arising from improperly mounted or unprofessionally fixed evaporators on walls or ceilings. It is the customer’s responsibility to ensure the correct installation of HVAC equipment on walls or ceilings.
• Spotless Clean Air Services will entertain warranty claims pertaining to the workmanship of the services rendered only if such claims are reported within 7 days upon completion of the work. In the event of a customer complaint, the customer agrees to provide Spotless Clean Air Services the opportunity to rectify any issues.

OUTDOOR CONDENSER CLEANING

Outdoor condenser cleaning services will include outdoor condenser coil flushing, but this specific service is limited to condensers that are mounted at ground level or systems wall mounted under 2.4m. For condensers that are mounted on brackets or roofs, additional safety measures are necessary, and therefore, this service does require two technicians to perform the work at heights.

CANCELLATION FEES 

Spotless Clean Air Services may impose a cancellation fee on customers in the event of a cancellation without sufficient notice for a booked job. The minimum cancellation fee will be $70. To qualify as adequate notice, customers must notify at least 12 hours in advance of the scheduled appointment time.