Liability & Pre-Existing Conditions

Spotless Clean Air Services shall not be held accountable for any pre-existing conditions that are not visibly evident during a thorough visual inspection.

These conditions may include, but are not limited to:

• Malfunctioning remote controls, depleted batteries, or corrosion.

• Defective printed circuit boards within the evaporator/condenser unit.

• Worn airflow louvre motors or fragile louvres/filters resulting from age or inadequate maintenance.

• Faulty or deteriorated pair coil, conduit, pipe insulation, or lagging. We perform no gas/refrigerant modifications of any kind.

• Damaged electrical cabling or circuit isolating switches. We perform no electrical modifications of any kind.

• Instances of condensate pump failure or leakage occurring after the completion of cleaning services, where applicable.

• System issues arising from improperly mounted or unprofessionally installed HVAC units. Customers are responsible for ensuring correct installation.

• Failures related to aged or deteriorated components in systems over 10 years old. By engaging our services, customers acknowledge this risk and absolve Spotless Clean Air Services of liability for such failures.

While utmost care is taken, Spotless Clean Air Services will not be held liable for incidental damage to walls, floors, furniture, or surrounding property that may occur during the necessary removal of obstructions to safely access and service the unit.

Customers are responsible for ensuring safe and unobstructed access to the work area. Furniture, wall-mounted items (e.g. curtain rods or pelmets), and other obstructions must be cleared prior to arrival. If our technicians are required to move items, additional charges may apply.

Spotless Clean Air Services assumes no liability for damage resulting from condensate leaks above televisions or monitors. We strongly recommend avoiding installation of electronics directly beneath air conditioning units.

We will entertain warranty claims relating to the workmanship of our services only if reported within 7 days of service completion, due to the nature of system conditions changing over time. Customers agree to allow Spotless Clean Air Services the opportunity to rectify any concerns before engaging third-party services.

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Pricing & Access Information

All quoted pricing is based on systems with low to moderate levels of contamination.

To ensure a smooth and safe service, clear and unobstructed access beneath the indoor unit is required to allow ladder setup and technician access.

Additional surcharges may apply for (but are not limited to):

• Weekend, after-hours, or public holiday appointments

• Locations more than 40 km from a Spotless Clean Air Services technician’s base

• Units installed higher than 2.4 metres from the floor

• Accessing multi-level buildings or high-rise apartments

• Jobs requiring two or more technicians

• Parking and toll fees incurred during the service

• Removal of furniture or blocked access beneath the unit

• Removal of curtain rods, pelmets, or other wall-mounted fixtures

• Systems with heavy contamination from nicotine, cooking oils, biological matter (e.g., mould or fungi), or similar factors

Customers will be advised of any applicable surcharges prior to commencement of work.

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Leakages

While Spotless Clean Air Services takes great care during servicing, we cannot guarantee against future or existing leaks in air conditioning systems.

Based on industry experience, the most common causes of air conditioner leaks include:

• Blocked or damaged drain lines and pans

• Improper or faulty installation of condensate drainage systems

• Cracks or deterioration in internal components due to age or environmental factors

• Excessive condensation from dirty or clogged filters and coils

• External factors such as pests, debris, or accidental damage

Our services are designed to improve performance and reduce the likelihood of leaks caused by blockages or build-up. However, underlying issues related to installation faults, wear and tear, or system design are not covered under our service.

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Odours

While Spotless Clean Air Services’ treatments and products offer deodorising benefits, we cannot guarantee that odours will not return. Lingering odours may indicate deeper issues beyond the scope of regular cleaning.

Common causes of persistent odours include:

• Biological build-up on coils, blower fans, and drain pans

• Poorly installed or inadequate condensate drain systems

• Exposure to cooking residues, oils, incense, or essential oils

• Dead pests (e.g., mice, geckos, cockroaches) inside the unit

Our fogging service targets most odour issues caused by biological contamination on evaporator coils.

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Outdoor Condenser Cleaning

Outdoor condenser cleaning includes flushing of outdoor condenser coils, limited to condensers mounted at ground level or wall-mounted under 2.4m in height.

Condensers mounted on brackets or rooftops require additional safety measures and two technicians due to work-at-height protocols.

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Cancellation Fees

Spotless Clean Air Services may apply a cancellation fee in cases where jobs are cancelled without adequate notice.

• Minimum cancellation fee: $70

• Notice requirement: Minimum 24 hours prior to scheduled appointment

If technicians arrive and the customer is not home, a rescheduling will be offered. If the customer refuses or no notice is given, a minimum fee of $100 will apply. This fee may vary depending on the size and duration of the booked service.

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Service Requirements

For the health and safety of our customers and staff, the area/room containing the air conditioner will be designated a work area upon arrival.

• Adequate space must be available to perform the service safely.

• For safety reasons, pets and other occupants are kindly asked to remain clear of the work area until the service is complete.

Spotless Clean Air Services will inform customers of any health and safety requirements before the service begins. Home and office occupants will be notified via phone or email with sufficient notice.

If customers cannot meet the requirements and fail to notify us in advance, we reserve the right to refuse service or charge additional fees for delays or increased labour.

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Spotless Clean Air Services is committed to delivering excellent service, friendly advice, and clear communication. These terms are in place to protect both our business and our customers from unforeseen circumstances and ensure a professional, safe, and reliable experience.